FAQ: Contracts, Payments, Terms

Your Administrator has the possibility to update the account data via the payment method „direct debit“.

You can find this function in Administration > Booking > Payment method.

You do not have to give notice during the free trial. If you do not want to continue using idgard®, your test account will simply expire automatically at the end of the trial period.

If you would like to continue using idgard®, you must switch to the paid mode. You can do this yourself in your administration area (Menu / Administration / Booking).

For monthly contracts, the customer can cancel the contract up to 14 days before the end of the month by giving Uniscon written notice.

or annual contracts, the customer can cancel the contract up to 30 days before the end of the 12-month period at the end of the month by giving Uniscon written notice.

Such a declaration must be made in text form (e.g. By e-mail).

Yes! For educational institutions (schools, universities, teachers, etc.), we offer especially convenient licenses. Simply send us an e-mail to business@idgard.de.

EDU (educational) terms are only available for the following non-profit schools and institutions:

  • Public and general-education schools, including the Chamber of Industry and Commerce and the Chamber of Crafts schools, colleges and universities
  • Schools of public bodies (trade and vocational schools, teaching hospitals, etc.)
  • Adult education centers
  • Teachers, students (ID or certification necessary)
  • Non-commercial, non-profit research institutions.

uniscon has many well-known distributors and special dealers. An overview of all our partners is available in our Partners section. You are welcome to contact these distributors directly.

Yes! You can purchase idgard® as a classic annual license instead of the self-service offered here. An order can be placed through our partners. If none of your usual distributors are listed, you can also order idgard® directly from us. Please contact us by email (business@idgard.de) or by phone: +49 89 / 4161 5987 and we will be happy to send you a non-binding offer.      

Yes! The idgard® Starter Package is already highly discounted compared to the classic licenses. This discount is possible, among other things, because the customers register online and manage the status of their licenses and additional functions by themselves (Self-Service).

These discounts are only possible via the online sales channel and in the Self-Service model. If you need customized advice or support, the license prices published on our price page under Additional Components apply.

In the booking process of idgard® you have the possibility to define the payment method. You can choose to pay by invoice or direct debit. If you decide to pay by invoice, please transfer the due monthly amount within 14 days to the bank account indicated on the invoice. You will find your new, monthly invoice in the administration area of your idgard® account. Upon written request, you will receive the monthly invoice by email as a PDF file. If you choose the SEPA Direct Debit payment method, the amounts due will be debited from your account in the following month of the billing cycle.

The billing period is always one calendar month. All booked licenses are billed on a daily basis and charged in the following month.

You will be informed automatically at the beginning of each month as soon as a new invoice is available. Upon request, you can also have the respective invoice sent to you by e-mail as a PDF attachment. Please send an e-mail to support@idgard.de with the subject PDF-invoice.

In the Administration area, access the menu Booking> Invoices to see all available invoices online.

Invoices are always created retroactively for the previous month.

Note: This process is not applicable to clients who have booked a premium package. In that case, the agreed conditions will apply.

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